Store policies
Returns
Changed your mind or something isn't right? Here's how returns work.
Return window
Eligible items can be returned within 30 days of delivery.
Condition
Items must be unused and in their original packaging. Damaged, defective or incorrect items are always eligible — please include photos when you contact us.
Contact us first
You must contact customer support with your order number before sending anything back. We'll reply with return instructions and the return address. Items sent back without instructions may not be accepted, because products ship from different suppliers.
Return shipping costs
We cover return shipping for items that arrived damaged, defective or incorrect. For other eligible returns (for example, a change of mind), the customer pays return shipping; that cost is not refunded.
Exclusions
Items that are used, damaged after delivery, or missing their original packaging are not eligible unless they arrived damaged, defective or incorrect.
Refunds
Refunds are processed after the returned item is received and inspected. See our Refund policy for details.